Acuma Support Services ensure the success of your Information Management (IM) solution through our commitment and dedication to personalised support. While technical support is key to every IM strategy, the level of support you need will differ based on the environment, resource and implementation.
As a support partner with top technology providers Acuma offers product support for a wide range products. Some of the providers we work with include SAP, IBM, Oracle, Microsoft, Qliktech, LogiAnalytics and Jaspersoft.
IM solutions often use a combination of products and custom applications and our application support deals with the entire IM solution rather than specific products within the solution.
Under the Managed Service option, our dedicated support team will manage and maintain your IM application environment.
Our strong customer focus and global support framework means that we can offer tailor-made support services based on your requirement. Some of our custom solutions include support for bespoke IM solutions developed using Java or .NET technology and short-term 3rd party support for legacy products.
"This is the first time using this. I was very impressed with the person’s knowledge, friendliness and understanding of the query. I would not hesitate to use the service again."
"Excellent response times and a very quick resolution."
"Acuma provide application support which enables us to have 1 support partner who understands our whole solution. This is beneficial as we know we can ring or email them at any time and have a quick resolution, no matter what the issue is or where it lies."