Acuma provides monitoring, administration, operation and optimization of customer’s IT infrastructure and applications from an on-shore, near- shore, or an off-shore location. This is backed up by dedicated uptime and SLA commitments. Our team of L0,L1,L2 and L3 resources provide dedicated or shared services to maintain and manage Data Center systems like servers, storage and network. One of the key components of our offerings in our capability to support your end user workspace systems remotely. This includes remote troubleshooting, OS updates, Patches, Antivirus solutions, hardware and software support. As and when required, this is backed up by an onsite hands and feet presence, where physical presence is required to resolve IT issues.