Today’s BI environments are a mixture of best of breed tools & technologies, which pose their own set of challenges from a support and maintenance perspective such as dealing with different product vendors, multiple technical support desks and conflicting software updates.
With Application Support from Acuma you will have end-to-end BI solution support beginning with the Database & ETL to the end user reports & dashboards. Application support customers benefit from:
Having a single point of contact for all issues relating to their BI solution.
Speak to a support consultant who knows your environment.
Less time spent coordinating with separate support staff.
Faster resolution times owing to detailed knowledge of the customer environment.
Proactive updates & upgrades through annual onsite reviews.
Database & ETL: Oracle, Microsoft SQL Server, Teradata, DB2, Netezza, Informix, Data Stage, BO Data Services, SSIS, OWB