Application Support

Today’s BI environments are a mixture of best of breed tools & technologies, which pose their own set of challenges from a support and maintenance perspective such as dealing with different product vendors, multiple technical support desks and conflicting software updates.

With Application Support from Acuma you will have end-to-end BI solution support beginning with the Database & ETL to the end user reports & dashboards. Application support customers benefit from:

  • Having a single point of contact for all issues relating to their BI solution.
  • Speak to a support consultant who knows your environment.
  • Less time spent coordinating with separate support staff.
  • Faster resolution times owing to detailed knowledge of the customer environment.
  • Proactive updates & upgrades through annual onsite reviews.

Supported Technology

  • Database & ETL: Oracle, Microsoft SQL Server, Teradata, DB2, Netezza, Informix, Data Stage, BO Data Services, SSIS, OWB

  • Reporting & Analysis: BusinessObjects, Crystal Reports, Xcelsius, Cognos, SSAS, SSRS, QlikTech

  • Application Platforms & Technologies: Java J2EE, Microsoft .NET,

  • Front-end: ASP, JSP, Flash, Action Script, Flex

  • Environments: Windows, Red Hat Linux, Solaris, AIX