Client background: A leading IT Service provider
Industry: Technology / ISV
Products/Services: IT Helpdesk

Business Challenge

  • Multiple Infrastructures across various locations (600 managed cloud customers, spread across 11 countries, hosted from best-in-class data centres in 12 different European locations)

  • Migrate Swiss based customer’s Infra to Swiss

  • Short time frame with SLA agreed downtime

Business Solution

  • Migrated 35 Servers, 153 Managed Server Cloud, 57 Unix Servers in less than 4 weeks

  • L2/L3 support from Client premise and 24/7 Support for critical issues

  • Client’s Incident management and change management processes were followed

Business Benefits

  • Smooth Transition of infrastructure

  • SLA agreed downtime

  • Performance Optimization

  • Zero impact on business operations

Environment

  • Windows

  • Citrix

  • ESX

  • Unix