Client background: A Facility management company
Industry: Facility Management
Products/Services: SAP Mobile Platform

Business Challenge

  • Address challenges faced with the present mobile app

  • Enhance app functionalities and help field service technicians to complete their work orders

  • Guide field service agents to adopt a proactive approach in meeting customer requirements

  • Establish better collaboration between field service technicians and managers

Business Solution

  • Used SAP Mobile platform to create apps

  • Mobile apps compatible on platforms including Android, iOS, and Windows

  • Facilitated connect between mobile apps and business data

  • Provided an easy-to-use user interface

  • Included features like search and work

  • Enabled tracking progress of work order activities for Managers

  • Optimised workflow management

Business Benefits

  • Better collaboration between field service staff and manager

  • Near real-time information for field staff

  • Improved operations and efficiency

  • Improved customer services and customer satisfaction

Environment

  • SAP Mobile Platform