Acuma designed, developed and co-delivered a training programme to enable more than 250 staff across the country to perform risk profiling using WebIntelligence® from BusinessObjects®. The training focussed on the business process as well as technology. It included a number of realistic business scenarios to help delegates understand how to put their course learning into practice. All delegates initially attended a basic introductory course, 100+ delegates progressed on to attend more advanced courses. Through a train-the-trainer process we have assisted their trainers in gaining confidence for delivering both basic and advanced courses. Feedback indicated the business has benefited from much improved profiling.