Our technical support function will supply information and guidance on any of our vendor products, Information Management application solutions and our own Acuma software products.

Our client helpdesk is a major part of the service we deliver. The Acuma support team comprises of highly trained consultants with practical experience of all Acuma products and services, and they have direct access to the pool of Acuma consultants who will typically have worked with you developing your solutions.

We provide far more than first-line vendor support on the products we sell: if we are unable to resolve an issue immediately, we will pursue it with the software vendor until the issue is resolved. Our outstanding relationships with our key technology partners gives us fast track access to their support and R&D departments and we can rapidly establish a solution to most technical issues. This combination ensures that Acuma Customer Support is in the best possible position to support your needs.

Acuma's support service is all embracing. We are absolutely committed to providing you with the best possible service. We take our responsibilities seriously and we will own the problem for you.

Application Support
The system written for you by our consultants is unique to your installation. We can offer advice and guidance in its operation as well as a full defect and/or change management service.

Vendor Support
In the event that an issue requires escalation to the product supplier then Acuma will manage that process, taking full responsibility for ensuring that a satisfactory response is obtained for you. Should your support call result in a requirement for a software bug fix or product enhancement then Acuma will track that bug/enhancement and keep you up to date with progress.

We recognise that having the most up to date versions of our supported products will minimise the potential problems you may encounter. Acuma will endeavour to ensure that all of our customers receive product updates that are made generally available by the product supplier, in accordance with their upgrade policy.

Should you be aware of a new product version and have not yet received it please let us know and we will organise shipment as quickly as possible.