Business Intelligence (BI) provides the‘window into the information’ through for example, balanced scorecards and performance reporting, advanced visualisation, data mining and predictive modelling techniques. It ensures that the right people have access to the right information. It helps provide a consistent view across the organisation, such as across business units and enables the timely identification and resolution of business issues.

BI also provides advanced information distribution capabilities to proactively and reactively distribute the information, for example, through BI Portals, email, SMS etc.