Knowledge Management is the process by which an organisation identifies, collates, values, secures, stores, manages and shares its structured and unstructured information assets. In practice structured information (such as data stored in relational databases, spreadsheets etc.) is well served by our solutions for business intelligence, data integration and data warehousing.
However, there is increasing recognition of the need to apply equal rigour to unstructured information (such as documents, emails, web-site content etc.). Indeed the integration of structured and unstructured data is often a key objective. For example, the analysis of structured project performance data may be supplemented with direct access to relevant project documentation.
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Acuma’s Knowledge Management solutions encompass both the technical components required (document management, comprehensive search functionality etc.) and the governance components needed to successfully manage complex heterogeneous environments. This includes defining and identifying knowledge assets, then putting in place the policies and processes for managing these assets and the intellectual capital that is generated from their use.
Implementing Knowledge Management solutions can often seem a daunting task given the scale of the challenge, the plethora of technologies available and the pace of corporate change. Acuma will work with you to chart a practical, flexible and incremental way forward which allows you to focus on those areas of Knowledge Management likely to yield the greatest return.
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