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Alan Duncan and Acuma's ICM team making waves

Alan Duncan, Consultancy Partner (Information, Communications & Media) is to present at a number of Uk and Europena Telecoms events this year, including the Revenue Assurance and Cost Management event in London and the Telecoms Business Performance Management and Business Intelligence Forum in Barcelona.
Alan will be presenting an article in the April edition of the Global Telecoms Business magazine. The article focuses on how 'too many service providers are throwing away profits in pursuit of costly revenue, because they don’t know any better'. The article presents an almost perfect balance of opinion, example and solution and will be available in the magazine and on this website very soon.

Revenue Assurance & Cost Management – London, 26-27 March
Alan Duncan, Consultancy Partner (Information, Communications & Media) will be presenting:
Revenue Assurance KPIs: Why Business Intelligence is a “must-have” solution for tomorrow’s Communications Service Providers.
  • What is the right KPI framework for Revenue Assurance?
  • Why is Business Intelligence?
  • What are the characteristics of a BI-enabled RA function?
  • Are there any “golden rules” for success?
Telecoms Business Performance Management and Business Intelligence Foum - Barcelona, 14-16 May
Alan D Duncan will be hosting a post-conference Workshop: Unlocking value from your information assets - why telecoms service providers can’t afford to ignore BPM.

his interactive post-conference workshop will provide an opportunity for conference delegates to examine in more detail some of the key topics raised, explore the issues and consolidate learning from the main conference agenda, with the aim of enabling attendees to derive practical action plans for BPM within their own organisation.

  



Is BPM just BI rebranded?

  • What are the differences between “Business Intelligence” and “Business Performance Management”?
  • How do the technology vendors influence how BPM is perceived?
  • Does the Scorecard need to be Balanced?
  • What does this mean for BI or BPM implementations within my organisation?
What are the characteristics of a BPM-enabled organisation?
  • What capabilities do I need to establish?
  • What impact and influence can Governance have?
  • Is it possible to drive the right business behaviour?
  • How does do I link my business strategy and operational plans?
Are there any “golden rules” for success?
  • Key learning points
  • Hints & tips
Alan will be joined by his colleague, Ron Collins who will present on the Psychology of BPM.

One of Acuma's clients will also be presenting. Klaus Zumdick, Head of Analysis and Models at The Phone House Germany, (European brand for The Carphone Warehouse). In overview, his case study is:

Applied Performance Management: Using advanced customer modelling to drive retention and revenue growth
  • Defining the analysis & modelling framework
  • Understanding customer behaviour
  • Using predictive modelling to steer the business process
  • Retention modelling for Upgrades Management
  • Measuring outcomes & business value
 


 
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