Acuma proposed and undertook a project to address performance and functionality issues being experienced with the customer’s corporate customer bill analysis extranet service. This resulted in a project which exceeded all of its performance KPI’s and a service which met customer requirements today and could act as an acceptable platform for the future, buying time for strategic review of the service and retaining highly valuable customers, potentially at risk of churn.

After an initial period of benchmarking the production environment to identify the areas of focus and agree the KPI’s for the project, Acuma built a test environment and through an iterative approach went on to make improvements to all aspects of the service from the presentation layer (Business Objects and JSP), report production (Business Objects), Data Mart and Data Warehouse (Oracle) and ETL (Data Stage) using Mercury Interactive Test Tools and technical development skills in each of the technologies. Once in production, Acuma were able to demonstrate like for like performance improvements for each of the business activities determined in the KPI’s.