| Are you regulatory compliant? Would you pass a compliance audit? |
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Telcos are being required to adopt more complete and robust governance and control than ever before, and the ability to prove all aspects of business execution is becoming paramount. This particularly results from the impacts of Sarbanes-Oxley legislation taking effect, and also through other compliance influences such as Ofcom, BABT and the Companies Act. Telcos must be able to withstand a hostile audit and prove that 80% of all call events are being rated and billed accurately. The impacts of non-compliance can be serious – including fines and withdrawal of operating licence.
A rigorous approach to compliance and information management can also bring huge benefits in terms of business efficiency - conservative estimates suggest Telcos typically lose approximately 14% of gross revenues through unidentified or unresolved leakage across the service value chain (1), while in the more mature Western European market, revenue leakage is still running at 7.6% (2). And with the rapid move towards ever more integrated voice, data and content propositions, together with the latest wave of consolidations and mergers, these problems are only going to intensify (3).
Acuma’s solutions for Compliance Assurance deliver real value by tracking the information flows throughout the Telco service chain and assuring that all elements are accurate and auditable at every stage. Acuma target possible areas of non-compliant information processing and provide business management with the necessary insight to ensure that issues are identified, actioned and resolved, in areas including;
- Information Governance and Stewardship;
- Accuracy, integrity and control of all data processing operations and resultant financial impacts;
- Telco service delivery business controls: Order Handling, Connection and Provisioning; Call Mediation Validation;
- Rating and Billing Accuracy Tracking, including testing and validation through parallel rating.
Chorleywood Consulting and Deloitte & Touche, 2003; (2) Lightreading.com, December 2003; (3) Data Resources, 2005; |
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