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Some sources estimate that globally, up to $137 Billion is being lost by Telecoms Service Providers through sloppy processes and a lack of focussed investment (1). Even conservative estimates put the losses at approximately 14% of gross revenues through unidentified or unresolved leakage across the service value chain (2), while in the more mature market within Western Europe, revenue leakage is still running at 7.6% (3) . And with the rapid move in the market towards ever more integrated Voice, Data and Content propositions, together with the latest wave of consolidations and mergers, these problems are only going to intensify (4).
Acuma’s solutions for Telco Revenue Assurance & Margin Protection (RA&MP) deliver real value by targeting possible sources of revenue and margin leakage chain and provide business management with the necessary insight to ensure that issues are identified, actioned and resolved. Acuma deliver an integrated approach to analysing, optimising and processing the tracking and recovery of all revenue and margin elements of the telecommunications value chain including:
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Order Handling, Connection and Provisioning Audit;
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Call Mediation Validation;
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Rating and Billing Accuracy Tracking;
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Wholesale Tariff and Interconnect costs reconciliations;
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VAT Charges reconciliation; Revenue and Margin Reporting.
Acuma RA&MP solutions can be further enhanced by integrating with Credit Control and Debtor management components covering: Customer Payments & Debt controls; Credit Check modelling; Barring Event analysis; Collections; Enhanced Customer Credit & refund controls.
(1) Lightreading.com, December 2003; (2) Chorleywood Consulting and Deloitte & Touche, 2003; (3) Lightreading.com, December 2003; (4) Data Resources, 2005
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